Returns – FAQ

• How to return an item?

Should you need to ever return anything to us, we aim to make the process as simple as possible as long as the item has been purchased within the last 30 days.

Please note unwanted non-faulty items should be unused and in a saleable condition and with their original packaging, please make sure that you return all component parts. The return will need to be brought back to the original Tucker French store you purchased from.

By following the steps below, we can ensure a smooth transaction can take place and your refund issued.

1. Contact us via email to inform us you would like to return an item.
2. Take your unwanted, unused item to the Tucker French branch where you originally purchased from in its original packaging.
3. Bring your invoice or order reference number with you.
4. Our staff will check the item and confirm it was purchased within the last 30 days.
5. A refund can then be issued against the original method of payment if these conditions are met.

You can check our full return policy here.

• Can I return/exchange all products?

No, there are some items that are excluded from the unwanted return policy. This includes goods that are made to your requirements, as well as used macerators, toilets, water pumps and waste disposers.
We also cannot accept the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened or seal broken.

• My item is faulty, what shall I do?

If your item is faulty and was purchased less than 30 days ago, you can take it back to the original Tucker French branch you purchased it from. Please ensure its in its original packaging for an exchange or refund – remember to bring your invoice or order reference number too.

If the fault has occurred more than 30 days after the purchase, then we can assist you with the issue. In the first instance, we would pass you onto the manufacturer as the warranty is directly with them and they will advise on whether the item will be repaired or replaced.

• My item has been installed and we have discovered it is now faulty. Can I return it?

If your item is installed and becomes faulty, please contact our customer service team before uninstalling the item.

• I am outside the 30 day return window. Can I still return my order?

We are unable to accept an unwanted return if it is more than 30 days since your original purchase.

• My item is damaged, what shall I do?

We recommend you double check your purchase before leaving the Tucker French branch, however, in the unlikely event you discover your item is damaged, then we must be notified within 24 hours of the collection.